Your Frequently Asked Questions

Below are a number of answers to questions we are often asked about Mumby's and our services. If you have any additional questions not covered below please do not hesitate to contact us

How do you select your carers?

All of our carers are carefully interviewed and screened. Complete and thorough professional reference and criminal background checks are standard. All carers are insured. Our carers also receive ongoing training and education from Mumbys.

How do you train your carers?

All Mumbys carers participate in an exclusive care training program, which covers the most practical topics and situations encountered in providing our care services.

Do you pay your carers or does the client?

We pay all carers directly. We manage all of the payroll requirements, as well as the carer's contract of employment.

How do you choose a carer that would be right for my situation?

Our one-to-one philosophy promotes the careful matching of carer to client.

How do you monitor what the carers are doing in the home?

We provide, free of charge, a Client Care Coordinator. Coordinators perform regular, on-site supervision of carers to ensure quality care. Think of your Coordinator as your personal Mumbys customer service representative.

What happens if my carer gets sick?

If one carer is sick, another is normally available to meet your care needs. If your carer develops a chronic health problem then, of course, we would seek to introduce a replacement.

Can you provide private-duty home care services in other places than a residential home?

Yes. We can offer services in retirement communities, assisted living facilities, nursing homes and hospitals.

Do you provide live-in carers?

Mumbys provides both live-in and hourly carers to your individual needs and situation.

Is there an additional charge for evening or weekend services?

Yes on the hourly visits, no within live-in packages.

Are you available 24-hours a day?

Yes. Our professional staff are available around the clock to meet your needs.

Why should I choose Mumbys?

The Mumbys' team has decades of experience and our knowledge of the needs of older adults is unsurpassed. We are a privately owned, family business that focuses on providing outstanding one-to-one care for our clients and a high level of personal attention to their families.

You can call us on 01865 391187. The office is open 9-5 Mon-Fri with emergency on-call service out of hours.