In the world of social care, there is an incredible group of dedicated individuals who work tirelessly to ensure the well-being and happiness of those they care for.

Good Care Month aims to shine a light on these caregivers’ exceptional work and highlight their profound impact on the lives of those they support.

As an esteemed live-in care provider, Mumby’s Live-in Care takes immense pride in participating in this meaningful campaign.

In this article, we explore the essence of good care according to the Care Quality Commission (CQC), showcase Mumby’s outstanding CQC rating, and provide heartwarming examples of the exceptional care our carers provide daily.

Moreover, we extend our heartfelt gratitude to our dedicated carers who embody the spirit of “good care” in every aspect of their service.

What is Good Care Month?

Good Care Month is an annual campaign that celebrates exceptional work carried out by care providers across the UK.

Throughout the month, care organisations are sharing their success stories, achievements, and the positive impact they have on the lives of their clients.

The campaign’s primary objective is to raise awareness and appreciation for the vital role that caregivers play in the lives of those they support. It hopes to inspire others to consider a career in the social care sector.

What is good care? CQC’s definition

The Care Quality Commission, or CQC, is an independent regulator. It is responsible for assessing and monitoring the quality of health and social care services in the UK. According to the CQC, “good care” is care that meets five essential standards: safe, effective, caring, responsive, and well-led. It provides a safe and nurturing environment that meets individuals’ needs with compassion, dignity, and respect.

Good care is not just about addressing physical needs. It also encompasses emotional and social well-being, supporting individuals to live fulfilling and meaningful lives.

Mumby’s Outstanding CQC rating

At Mumby’s Live-in Care, our commitment to delivering the highest standard of care is recognised through our Outstanding CQC rating. This accolade reflects the dedication and passion of our entire team. That includes our office staff through to our compassionate carers who make a positive impact on our clients’ lives daily.

The Outstanding rating is a testament to the personalised and exemplary care we provide. It gives families the peace of mind that their loved ones are in capable and caring hands.

Examples of Mumby’s Outstanding care

Mumby’s Live-in Care is built on a foundation of trust, compassion, and empathy. Our carers not only attend to the physical needs of our clients but also strive to create meaningful connections that enrich their lives.

Examples of how Mumby’s goes above and beyond to meet the CQC’s five essential standards include:

Safety

A heartwarming example is this quote we received from a client’s daughter:

“They have helped make it possible for my mother to remain in her own home feeling supported and secure, which is very important to her and us as a family.”

In another example, a new recruit in June 2023 left the following feedback:

“The whole recruitment process went really well. It was really straightforward and training was planned accordingly. The Day 3 face-to-face training was a good refresher just before meeting the client, and this helped a lot in understanding new ways of working from what I had done before. Also, having a chance to stay at your staff accommodation houses. I found that everyone I met was really welcoming and was helpful in helping me settle in a new environment.”

At a client’s initial assessment with their consent, the medication administration support is evaluated according to policies and procedures and documented. Carers receive excellent training at induction, are followed through workplace assessments, and have refresher training each year.

Effective

We have our own Mumby’s cookbook to help inspire carers to cook healthy and nutritional meals.

The Training Manager, Monika Harris, sent emails to all staff in the heatwave with ideas for keeping up the client’s level of hydration. The aim of this proactive communication was to avoid any potential crisis occurring. We requested feedback and documentation of how this is being met.

We regularly collaborate with other professionals such as Admiral nurses for clients with dementia and Marie Curie nurses when supporting a person needing palliative care.

Caring

People are treated with respect, privacy, choice, and care is provided in a dignified manner.

Our client’s testimonials demonstrate this:

“My father has dementia and after some time in hospital for a broken hip, it became apparent he needed more support at home. We were recommended Mumby’s Live-in Care by a family friend and from the moment I rang for an initial chat I knew it was the right choice. Care, compassion, understanding, knowledge, and as important, for our family, a sense of humour. Dad is happy, mum is happy so – as an only child – I’m happy!

Our carer is just the ideal match and has quickly become part of our little family. She is fantastic with Dad but provides support to Mum and me too as we navigate this difficult journey together.

We did not choose the situation we are in and wouldn’t wish it on anyone. But we did choose Mumbys and for that I’m grateful.”

“My elderly parents have been very well cared for by Mumby’s for the past 2 and a half years. Mumby’s is a professional yet compassionate care agency with a knowledgeable, kind and very patient management team. My parents have quite complicated needs, yet the care managers always try hard to provide them with the best possible care, despite the limited resources available to us. They are always available to speak to on the telephone and always listen to any concerns. The carers themselves have all been kind, considerate, professional, and extremely hard-working and have treated my parents as if they were members of their own family. I would thoroughly recommend Mumby’s to anyone looking for live-in care for a family member.”

Responsive

Specific training is provided to carers to ensure they meet the needs of new clients. For example, staff training for ‘Epilepsy and Administration of Emergency Medication’ and ‘COPD and 24-hour Oxygen Therapy’.

Carer and client activities are meaningful and planned in line with the client’s interest.

Personalised care plans value diversity and respect. They support responsive, compassionate, and person-centred care.

Well-led

Mumby’s Chief of Operations, Nancy Walters, shares with other care providers in Oxfordshire our Provider Information Report (PIR) report as an excellent example endorsed by the CQC.

Leadership and Management for Adult Care Level 5 Diploma training completed by Care Manager, Helen Johnson, and in progress for 2 others.

The Training Manager completed her “Train the Trainer” course in Portable Health Care Skills such as compression stockings, warfarin, peg care and nebulizers, organised by NHS nurses.

Thank you to our carers

We extend our heartfelt gratitude to the incredible carers who embody the true spirit of “good care” daily. These compassionate individuals go above and beyond to ensure the well-being and happiness of our clients. They provide unwavering support, companionship, and dignity. It is their dedication and selflessness that makes Mumby’s Live-in Care a trusted and renowned name in the care industry.

Our carers not only assist with practical tasks like medication management, personal care, and housekeeping but also provide emotional support and a listening ear to our clients. They build genuine connections and become trusted companions, creating a sense of belonging and security for those they care for.

We take immense pride in celebrating the invaluable work of caregivers in the social care sector. Our Outstanding CQC rating is a testament to our commitment to delivering the highest standard of care. Above all, our exceptional carers are the heart and soul of our organisation.

As we acknowledge their hard work and dedication, we also express our sincere appreciation to the broader community of caregivers across the UK who make a positive impact on the lives of those they serve. Together, we stand united in the mission to provide compassionate, dignified, and exemplary care to those in need.