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Mumby’s COO, Nancy Walters is on Home Care Insight Power List
October 12, 2023

For the second consecutive year, Mumby’s Live-in Care appears in the Home Care Insight Power List. Last year, Mumby’s Director and Founder Ann Mumby was selected as a Business Leader in the Home Care Insight Power List. This year sees Nancy Walter, Chief Operating Officer is recognised as a Quality and Compliance Champion.

What is the Home Care Insight Power List?

The Home Care Insight Power List 2023The Home Care Insight (HCI) Power List serves as a guide to inspirational leaders who are shining examples of care excellence and innovation.

From chief executives and operating officers, to compliance directors and branch managers, the Power List celebrates the people whose mission is to drive positive change in the sector. They provide job opportunities that are fulfilling and constantly push for quality improvement.

2023 is the third year of the Home Care Insight Power List guide. A spokesperson says “The level of innovation, strength, and determination taking place in the home care sector is phenomenal, something we think needs to be highlighted and celebrated year after year.”

Home Care Insight Power List Quality and Compliance Champions

This category recognises directors who refuse to stand still when it comes to driving improvement and promoting compliance across their businesses.

Nancy Walters, Mumby’s Chief Operating Officer is a Quality and Compliance Champion

Mumby’s Chief Operating Officer, Nancy has been selected as a Quality and Compliance Champion. The judges found her to be ”an exceptional leader who empowers and inspires her staff. Her positivity and confidence play a crucial role towards ensuring that she effectively motivates everyone to deliver outstanding person-centred care.”

“Nancy encourages a progressive and can-do culture by supporting staff with training and celebrating all of their successes. She has overseen the development of Mumby’s outstanding in-house training that makes certain carers are confident in their roles and that clients are carefully looked after.

A born leader, Nancy has initiated various care-for-carer ideas. One of her most successful is a tracker for carer welfare checks. Care Managers check in with carers weekly to help them feel supported and offer an opportunity to discuss any concerns, issues, or changes in their needs.

As can be seen from Nancy’s changes, retention rates have increased by 7% in the last 12 months and are currently at 93%. Feedback from clients and carers has also demonstrated and reflected this success.

Because of Nancy’s hard work, her team has achieved and maintained an Outstanding CQC rating. She was crowned as winner of the Leadership Award in the Oxfordshire Care Awards 2023 too.”

Home Care Insight Power List Exert

About Nancy

Nancy has a wealth of experience in health and social care. She has worked overseas in Germany with the British Armed Forces where she progressed to Operations Manager. Later Nancy worked for the NHS and then the national care company, Mears Care.

After joining Mumby’s in 2020 as Head of Operations, Nancy is now Chief Operating Officer and Registered Manager. What’s more, she is an award-winning leader having recently won Registered Manager of the Year at the Leaders in Care Awards 2022, the Superstar Senior Home Care Manager Award at the Stars in Social Care Awards and the Leadership Award at the Oxfordshire Care Awards.

“I am honoured to have made it into the Power List generated by Home Care Insight. Being selected as one of 25 individuals who have made their mark in social care over the past twelve months is a huge privilege.”