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Mumby’s Head of Operations Wins Registered Manager of the Year Award
July 3, 2023

Mumby’s Live-in Care is delighted that their Head of Operations, Nancy Walters won the Registered Manager of the Year at the 2022 Leader’s in Care Award Ceremony. This annual prestigious award ceremony aims to identify the best players in the homecare sector and celebrate their successes.

What is a Registered Manager and why is this award so important?

The Registered Manager is indisputably the key position within a home care service. They oversee the operation of the care facility, safeguard clients and effectively lead and develop staff.

This award recognises the managers who have set the tone of their business by providing a lead to staff through establishing and driving a caring culture and the pursuit of excellence.

Why did Nancy win Registered Manager of the Year?

Nancy won this award because she is an exceptional leader who empowers, trusts, and inspires her staff. She works hard to maintain Mumby’s CQC outstanding standards.

Also, Nancy is a creative and innovative thinker. This is demonstrated when she engineered a care package that supported a client who was previously rejected by three different care providers.

Nancy believes in supporting her workforce, ensuring they are all highly skilled and trained, and inspires personal responsibility. This accolade demonstrates Nancy’s commitment to providing outstanding person-centered care and best practice every day.

Nancy Walters, Head of Operations says:

“I am over the moon to have won this award. It means so much to me. I am so proud to work for Mumby’s Live-in Care. I couldn’t have done this without the support of this amazing team.”

Through Nancy’s inspirational leadership, putting people first, and observing family values reverberate throughout Mumby’s family-run business. All clients and staff are treated as part of the extended Mumby family.

The Team says:

An amazing achievement.

Very well deserved.

You’re simply the best!

The Mumby’s care team listens to the wishes of their clients so that they can develop care and support to improve the client’s health and well-being. They focus on finding out what makes the client healthy rather than just assessing their needs. The team pays attention to the client’s interests and preferred lifestyle as much as their required personal care and support.

Ultimately, under Nancy’s leadership and pursuit of excellence, all staff strive to improve their client’s quality of life at home.